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NASA is available to answer questions or provide support as you plan and implement your engineering design challenge with students.

Please see the topics below and select the e-mail link next to the required topic of assistance. If you do not find a topic that is a match to your needs, please use the General Help e-mail link to submit your question. If you need a phone call response, please add the site facilitator’s name, site location name, phone number, and best time to call.

Help Desk hours: 10 a.m. to 8 p.m. (Eastern Standard Time), 9:00 a.m. to 7:00 p.m. (Central Time), 8 a.m. to 6 p.m. (Mountain Time), and 7:00 a.m. to 5 p.m. (Pacific), Monday through Friday

E-Mail: NASA Help Desk

Help Desk Team

  • Laticia Hubbard – Paragon Tec Educational Specialist
  • Dr. Conrad Hamlet –Paragon Tec Educational Specialist
  • Dr. Diane McElwain – Paragon Tec Educational Specialist
  • David Mazza – Paragon Tec Education Technology Specialist
 

Specific Help Topics:

  • General
  • Engineering Design Process
    • Engineering Design Process - E-Mail
  • Challenge Specific
    • Design a Crew Exploration Vehicle - E-Mail
    • Parachuting onto Mars - E-Mail
    • Packing Up for the Moon - E-Mail
    • Spaced Out Sports - E-Mail
    • Why Pressure Suits - E-Mail
    • Engineering Design Challenge Radiation Shield - E-Mail
  • Scientists and Engineer Connections with Students- E-mail
    • Test Connections and Troubleshooting - E-Mail
    • Registration Questions - E-Mail
  • Webinar Training for Educators- Email
    • Test Connections and Troubleshooting - E-Mail
    • Registration Questions - E-Mail
  • Media Inquiries - E-Mail